Privacy Policy
Effective Date: 1 January 2024
Last Updated: June 2026
Just You Disability Support Services (“Just You DSS”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
Name, date of birth, and contact details (address, phone number, email)
NDIS participant number and plan details
Health, disability, and medical information relevant to the support we provide
Emergency contact and next-of-kin details
Financial information required for invoicing or NDIS claiming
Information about your goals, support needs, and preferences
Feedback and correspondence you share with us
2. How We Collect Information
We collect information in a number of ways, including:
Directly from you when you contact us, complete a form, or engage our services
From your nominee, guardian, or support coordinator, with your consent
From the NDIS, government agencies, or health professionals where authorised
Through our website and online forms
Where possible, we collect information directly from you.
3. How We Use Your Information
We use personal information to:
Deliver, coordinate, and improve the support services you receive
Develop and review your support plans and service agreements
Process payments and submit NDIS claims on your behalf
Communicate with you about your services, appointments, and updates
Meet our legal, regulatory, and NDIS Quality and Safeguards Commission obligations
Handle complaints, enquiries, and feedback
We will not use your information for any purpose unrelated to the above without your consent.
4. Disclosure to Third Parties
We may share your information with:
Other support providers or allied health professionals involved in your care (with your consent)
Your nominee, guardian, or authorised representative
The National Disability Insurance Agency (NDIA)
The NDIS Quality and Safeguards Commission
Government bodies where required by law
Trusted service providers such as IT or accounting providers who are bound by confidentiality obligations
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
We do not disclose information overseas unless required by law or with your explicit consent.
5. Sensitive Information
Much of the information we handle is sensitive in nature, including health and disability-related information. We only collect sensitive information that is necessary for the services we provide and only with your consent or as otherwise permitted by law.
Sensitive information is accessed only by authorised personnel who require it to deliver your support services.
6. NDIS and Government Bodies
As a registered NDIS provider, we are required to comply with the NDIS Act 2013, the NDIS Practice Standards, and directions from the NDIS Quality and Safeguards Commission.
This may include disclosing certain information to these bodies for compliance, audit, safeguarding, or regulatory purposes.
7. Storage and Security
We store personal information securely using a combination of physical and digital safeguards, including:
Secure record storage
Access controls
Password-protected systems
Secure disposal procedures
We retain information for as long as required to deliver services and meet legal obligations. When records are no longer required, they are securely destroyed.
While we take reasonable steps to protect your information, no system can be guaranteed completely secure.
8. Your Rights
Under Australian privacy law, you have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or outdated information
Withdraw consent where applicable
Make a complaint regarding the handling of your personal information
To exercise these rights, please contact us using the details provided below.
9. Website and Cookies
Our website may collect non-identifiable information such as:
Browser type
Device information
Pages visited
Time spent on our website
We may use cookies to improve website functionality and user experience. You can disable cookies through your browser settings; however, some website features may not function correctly.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The most current version will always be available on our website.
11. Contact and Complaints
If you have any questions about this Privacy Policy, wish to access your information, or would like to make a complaint regarding privacy matters, please contact us.
Just You Disability Support Services
Location: P.O Box 179 Maddington, Perth Western Australia 6109
Email: admin@justyoudisability.com.au
Website: justyoudisability.com.au
We aim to resolve all privacy concerns promptly and fairly.